Last updated: 8 August 2026

Friends Who Sign respects your privacy and is committed to handling your personal information carefully and responsibly.

This Privacy Policy explains what information Friends Who Sign may collect, why we collect it, how we use it and how you can contact us about your information.

What information we collect

When you purchase Happy Mail, contact Friends Who Sign or interact with us, we may collect information such as your name, email address, postal address, order and subscription details, gift information or gift messages, and any information you choose to provide when contacting us.

We may also collect optional information you provide at checkout, such as which type of grown-up best describes you.

Our website and service providers may also collect basic technical information associated with your visit, such as browser, device or IP information.

Payment information

Payments are securely processed through Stripe.

Friends Who Sign does not receive or store your full credit or debit card details. Stripe processes your payment information in accordance with its own privacy and security practices.

We may receive information from Stripe relating to your purchase, such as your name, email address, payment status, order details and subscription information, so that we can fulfil and manage your Happy Mail.

How we use your information

We use your information to process and fulfil orders, post your Happy Mail, manage subscriptions and payments, respond to questions and support requests, provide gift orders and handwritten notes, keep appropriate business records, and improve the Friends Who Sign experience.

We will only use your information for marketing communications where you have chosen to receive them, and you can unsubscribe at any time.

Who we may share information with

We only share personal information where reasonably necessary to operate Friends Who Sign.

This may include payment providers such as Stripe, website and hosting providers, Australia Post or other delivery providers, and professional or technology service providers who help us operate the business.

We do not sell your personal information.

Some third-party technology providers may process or store information outside Australia. Their handling of information is also governed by their own privacy policies and terms.

Gift orders

If you purchase Happy Mail as a gift, you may provide the recipient’s name and postal address so that we can deliver their Happy Mail.

Please only provide another person’s information where you have permission to do so or where it is reasonable for the purpose of sending them a gift.

Gift recipient details will be used to fulfil the gift and related customer service.

Information about children

Friends Who Sign is designed for grown-ups supporting little ones, and purchases are intended to be made by adults.

We do not intentionally ask children to provide personal information directly to us.

Please avoid sending sensitive information about a child unless it is genuinely necessary for us to help with your enquiry.

Keeping your information safe

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access or disclosure.

No online system can be guaranteed to be completely secure, but we aim to use reputable service providers and sensible business practices to protect customer information.

How long we keep information

We keep personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain appropriate business and financial records, and meet any legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

Accessing or correcting your information

If you would like to access personal information we hold about you, correct your details or ask us a privacy-related question, please contact:

hello@friendswhosign.com.au

We may need to confirm your identity before providing or changing personal information.

Privacy concerns or complaints

If you have a concern about how Friends Who Sign has handled your personal information, please email hello@friendswhosign.com.au.

We will take your concern seriously and aim to respond within a reasonable timeframe.

Changes to this policy

We may update this Privacy Policy from time to time as Friends Who Sign grows or our systems and services change.

The latest version will always be available on our website.